Financial Services Solutions

Banking and Financial organizations are facing an ever-growing volume of document requirements and regulations, while facing the pressure of lowering cost for each customer communication.

While some communications facing the customer are legally required, they also provide the opportunity to up-sell products and offer additional products to clients.

The increasing demand for electronic communication on different devices also poses a challenge while dealing with a multitude of different systems and often times legacy systems as well.

Transactional Documents

Statements and transactional documents are amongst the most important, since they are often regulated and require high accuracy while delivering on any channel of the customer’s choice.

Delivery on the Fly
Provide the ability to request Statements on Demand provides cost savings, as well as savings to resources. Statements do not necessarily need to be mailed on paper anymore. Customers receive electronic notifications and can then get their statement electronically.
Statements can be created from scratch using raw data and get generated using the Timitoo Formatter. The output is either a responsive HTML document, a PDF document for download, or an AFP document printable in high speed with barcode and electronic postage on it.

The documents can then also be picked up electronically using the Timitoo Timservant portal. Documents are archived and can be retrieved online, while tracking if the user picked up the document fulfilling potential legal obligations on such critical documents being delivered.

Upselling and providing more offers
Customers spend typically more time reading statements and financial documents, what makes them a prime real estate to place advertisement or offers for additional products and services.

This is of course for printed documents, but also for electronic versions of a document, where even in static PDF documents a current link for additional products can be placed. Electronic versions of statements can contain updated links and advertisement, providing current products even when opening a document at a later time.

Readability and customers with disabilities
New regulations on documents for customers with disabilities require that fonts sizes are increased, or that a reader can read the documents out aloud. Using the Timitoo Formatter documents can be created,so that images have descriptions that are stored and can be used in every document. Creating responsive documents even more metadata can be provided and fonts can be adjusted dynamically to the customers needs.

Mail optimization
Some documents still need to be printed and mailed, even in today’s age. There are however ways to optimize postage and reduce the cost of sending out mail pieces drastically.

Multiple Documents to the same recipient can be delivered in the same envelope. Most postage classes are for a certain weight and size limit. Using the Timitoo Document Rewriter documents can be electronically sorted, barcoded so that enveloping machines place it into the same envelope, saving postage on additional mail pieces. 

Depending on the postal / delivery service it also allows for electronic postage to be placed directly onto the document, visible through a window envelope.

Investments Statements and Offers
Often times a high paying client, or a premium customer should receive different documents, using color and other enhancements to their documents. Such enhancements are easily added to any existing document using the Timitoo Document Rewriter or by creating the document already using additional features using the Timitoo Formatter.

Investment Newsletters – Portfolio Overviews
Private Client Investors often have their statement enhanced with Comments by institutional investors for each security. Especially in volatile stocks, these comments might need adjustments on a frequent basis, why it becomes crucial to manage different versions of these comments and provide  the latest information to these high paying clients.
The Timitoo Timservant allows for various users to manage and version their documents and comments. When provided with the proper metadata, these sections can easily be merged using the Timitoo Document Rewriter bundling the clients statement together with the latest comments maintained by these institutional investors directly.